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How to Contact Google?

Thursday, 6 June 185 Views

Well Google has billions of customers spread all over the globe, numerous ongoing projects. It is customarily impossible to connect directly with Google. Even Google doesn’t provide a direct channel like contact number, email for it’s customers. If you get any prompt claiming itself as Google official contact number or customer service number, then they are fake. They are just a spam posing them from Google.

 But Google do sports it’s support center for the customers that is actually a Google based alternative for issues for which you might need to contact Google. You can visit Google’s support page and post your query.

How can we contact Google customer service?

• Visit Google’s support page and click the name of product in which you are getting glitches.

• You will get numerous common topics, so checkout your issue there.

• Just explore your problem to get more specific options.

• You can check the support page or can even field your query in search bar based on your criterion.

Google offers a real-time support over Google Drive, to request for an email or chat follow the procedures:

• Tap Google Drive on Google support page.

• In the upper right corner of the page click contact us.

• Choose a topic, go for category if required.

• Request a Refund option won’t work for this chat, click request a chat or email support.

• Go through noted instructions to accelerate chat or email.

Contact G Suite Support:

  • Well regular users don’t have access but G Suite administrators have 24/7 customer support access.
  • Open official G Suite support page.
  • Choose a method of contact.
  • Tap on Sign-in  to G Suite
  • Log in with the following administrator account information
  • Go through the onscreen instructions and if you are calling to Google you are required to follow the instructions.

Email Google Press team:

  • If you are associated with Google press team, you can contact with them on their official mail for any enquiry.
  • Depending on the subject of your email, your may or may not get a response.

For better clarity Google only has customer service support for paid services such as Adwords, Google apps for works etc. And for free services they have forums where you can ask for support from experts and fellow users.

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Correct Answer

Alex Cooper

Thursday, 6 June

How to Contact Google?

 

If you are unable to access support resources from Google for one of its numerous applications/products, read on this post. This article teaches you on how to contact Google for receiving authentic help from trained technicians. Before jumping to the next section of this tutorial, you must know that you cannot call or email Google’s support team. The only time you can talk to Google certified engineers is when requiring support for a specific item or dispatching some press-related messages. Though for seeking support for other Google services/products such as YouTube and Gmail, you can only use the Google support site for getting instructions on your issue.

 

First, this article will discuss about ways on how to contact Google directly.

 

Contacting Google directly

 

  1. As stated above, only under special circumstances you can contact the Google’s support team directly and receive help. Below are described specific conditions that make you eligible to receive a phone call from Google’s care team.

 

  1. If you are a member of the press team or you are a G-Suite administrator.

  2. If you seek help for your Pixel phone. For this you can seek Pixel support as and when you require.

  3. If you are looking for ways for getting Android Support

  4. If you are on the look out of Google Drive Support to take care of issues that make Google Drive function improperly.

 

  1. Never call a number that you suspect doesn’t belong to Google. Only call up a number that is listed on G-Suite form.

 

  1. Always send emails to Google staff on authorised email Ids that you find on a Google specific site instead of a non-specific Google site.   

 

  1. You can also send emails to Google’s press team at press@google.com only if you are an established member of a press team. You can also communicate to Google’s authorised team of experts via correspondence sent to their address that is 1600 Amphitheatre Parkway, Mountain View, CA 94043.

Let’s Focus on how you can contact Google support team indirectly.

 

  1. Open https://support.google.com/

  2. Now, select a product option you are facing issues with. For example, if you are unable to open Google Chrome, and then choose this product on the list you see on Google’s support page.

  3. On the next page you will see small discussions over a few common issues. Look for your issue and its possible solution there.

  4. Follow the instructions to fix your problem.

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